The government is working on an exhaustive charter of passenger rights and is likely to ask airlines to take steps for educating first time flyers.
While number of air passengers have surged in Indian sky, there has been increasing tension resulting in number of unpleasant incidents involving airline staff and flyers. In 2017, domestic air traffic surged 17.4 per cent to cross the 100-million mark — a first for Indian skies thanks to low fares, an addition of new flights and economic growth.
Government officials say out of these at least a quarter are first-time flyers and they need to be made more aware of their rights protocols while catching a flight.
“It will be an exhaustive charter which will tell the passenger about all their rights like whether they are eligible for a refund when there is a delay in flight, what to do in case of a flight delay and other in-flight etiquettes," said civil aviation secretary Rajiv Nayan Choubey.
Choubey said that the government will also ask airlines and airports to take steps so that the charter can be communicated efficiently but has still not finalised on how to do it. “One process could be through an extra page of the directive which will be sent with a ticket, through regular SMS and displaying it prominently in airports. We have suggested this to the stakeholders and will finalise it soon,” he said.
28/02/18 Anirban Majumder/Business Standard
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While number of air passengers have surged in Indian sky, there has been increasing tension resulting in number of unpleasant incidents involving airline staff and flyers. In 2017, domestic air traffic surged 17.4 per cent to cross the 100-million mark — a first for Indian skies thanks to low fares, an addition of new flights and economic growth.
Government officials say out of these at least a quarter are first-time flyers and they need to be made more aware of their rights protocols while catching a flight.
“It will be an exhaustive charter which will tell the passenger about all their rights like whether they are eligible for a refund when there is a delay in flight, what to do in case of a flight delay and other in-flight etiquettes," said civil aviation secretary Rajiv Nayan Choubey.
Choubey said that the government will also ask airlines and airports to take steps so that the charter can be communicated efficiently but has still not finalised on how to do it. “One process could be through an extra page of the directive which will be sent with a ticket, through regular SMS and displaying it prominently in airports. We have suggested this to the stakeholders and will finalise it soon,” he said.
28/02/18 Anirban Majumder/Business Standard
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