New Delhi: The recently launched AirSewa app is a one-stop solution for air passengers to get information related to flights, airports and to post their grievances. It takes a 3-step simple process to post grievances, wherein the stakeholders have to resolve it and respond in a time-bound manner. It is operated through an interactive web portal and a mobile app for both Android and iOS platforms.
Problem in refunds, flight delays and complaints of lost baggage are among the most common problems that air travellers face. AirSewa app launched in November caters to resolving such problems. The users also have the facility to upload voice or video along.
“All the airlines, all the airports in India are on the AirSewa app. If there is something that you want, if you have a grievance, you can type out your grievance on that app and it will be addressed … There are people to look into it. You put your query on the app, there will be a response to you. It goes directly to the concerned stakeholder whether it is an airline or the airport operator. It goes there, they will have to find out and the ministry monitors it,” Union civil aviation minister Ashok Gajapathi Raju told The Indian Express.
27/01/17 Sunny Verma/Indian Express
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Problem in refunds, flight delays and complaints of lost baggage are among the most common problems that air travellers face. AirSewa app launched in November caters to resolving such problems. The users also have the facility to upload voice or video along.
“All the airlines, all the airports in India are on the AirSewa app. If there is something that you want, if you have a grievance, you can type out your grievance on that app and it will be addressed … There are people to look into it. You put your query on the app, there will be a response to you. It goes directly to the concerned stakeholder whether it is an airline or the airport operator. It goes there, they will have to find out and the ministry monitors it,” Union civil aviation minister Ashok Gajapathi Raju told The Indian Express.
27/01/17 Sunny Verma/Indian Express
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