Domestic airlines have approached the Centre to enable them to communicate directly with passengers in case of rescheduling of flights, especially during the fog season, citing difficulties in informing those who book their tickets through travel agents about flight delays and other critical information.
“Every morning, we wake up to fog in Delhi and I see irate customers on the social media asking us why they weren’t informed about the flight delay,” Vistara chief strategy and commercial officer Sanjiv Kapoor said at the inaugural of the two-day India Aviation ICT Forum 2016, organised by global air transport IT provider SITA here.
“Now, 98 per cent of our customers may carry smartphones but we only have contact information of those who either book through us or are frequent flyer members. We don’t have contact information of 50 per cent of passengers who book through travel agents,” he said. On the sidelines, Mr. Kapoor said that roughly 75 per cent of all airline tickets are booked through travel agents at present.
“Any technology solution that can integrate passenger information with our database in addition to regulatory solution would be a game-changer and make travel hassle-free for customers,” he said.
18/12/16 Somesh Jha/The Hindu
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“Every morning, we wake up to fog in Delhi and I see irate customers on the social media asking us why they weren’t informed about the flight delay,” Vistara chief strategy and commercial officer Sanjiv Kapoor said at the inaugural of the two-day India Aviation ICT Forum 2016, organised by global air transport IT provider SITA here.
“Now, 98 per cent of our customers may carry smartphones but we only have contact information of those who either book through us or are frequent flyer members. We don’t have contact information of 50 per cent of passengers who book through travel agents,” he said. On the sidelines, Mr. Kapoor said that roughly 75 per cent of all airline tickets are booked through travel agents at present.
“Any technology solution that can integrate passenger information with our database in addition to regulatory solution would be a game-changer and make travel hassle-free for customers,” he said.
18/12/16 Somesh Jha/The Hindu
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