New Delhi: There's good news for harried air travellers as they will soon be able to lodge complaints against airlines or airports on their mobile apps. Minister of state for aviation Jayant Sinha, who has resolved hundreds of flyer grievances by re-tweeting to airlines passenger complaints tweeted to him, is finalizing "air seva" portal for passengers.
Air travellers will be able to register their complaints on this portal. "A mobile app for 'air seva' is also being developed and flyers will be able to register their complaints on the go. We will shortly launch this portal and mobile app. Ensuring passengers get the care they deserve as consumers is a key priority for us," Sinha told TOI.
What will set 'air seva' apart from existing forums for lodging complaints is that the portal will be run by the aviation ministry and Sinha has decided to give a unique number for each complaint. The ministry will then follow up each complaint and ensure that the genuine ones get addressed at the earliest to the consumer's satisfaction. "Airlines and airports have their own systems for registering complaints but there is no accountability as no one is monitoring whether the grievances are resolved or not," said a senior ministry official.
20/08/16 Saurabh Sinha/Times of India
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Air travellers will be able to register their complaints on this portal. "A mobile app for 'air seva' is also being developed and flyers will be able to register their complaints on the go. We will shortly launch this portal and mobile app. Ensuring passengers get the care they deserve as consumers is a key priority for us," Sinha told TOI.
What will set 'air seva' apart from existing forums for lodging complaints is that the portal will be run by the aviation ministry and Sinha has decided to give a unique number for each complaint. The ministry will then follow up each complaint and ensure that the genuine ones get addressed at the earliest to the consumer's satisfaction. "Airlines and airports have their own systems for registering complaints but there is no accountability as no one is monitoring whether the grievances are resolved or not," said a senior ministry official.
20/08/16 Saurabh Sinha/Times of India
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