Chennai: Airlines can't go scot-free if a passenger misses a flight because the boarding gate number is not mentioned on the ticket, a consumer body ruled on Thursday.
Rapping a private airline for the oversight, the district consumer disputes redressal forum, Chennai (South), directed it to pay compensation of Rs 12,500 to the passenger and refund him the ticket cost.
Thomas Findo of Mylapore, an accountant and managing director of a private company , had to attend a meeting at the union ministry of defence, New Delhi, and booked a to-and-fro ticket worth `12,293 with SpiceJet on January 8, 2012.
Findo said he reached the airport well before departure at 7.45pm and checked in. Airline staff issued him a boarding pass with seat number but not the gate number. They was asked him to wait near gate 6. While waiting, he twice asked staff about the departure gate and was told to wait.
Finally , he was not allowed to board the flight as the airline had used a different gate for boarding. When he requested for an alternate flight, the airline staff demanded Rs 21,000. Because of the missed flight, Findo said he suffered "tremendous mental agony and professional loss" so much so that his "reputation was spoilt."
26/02/16 Manish Raj/Times of India
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Rapping a private airline for the oversight, the district consumer disputes redressal forum, Chennai (South), directed it to pay compensation of Rs 12,500 to the passenger and refund him the ticket cost.
Thomas Findo of Mylapore, an accountant and managing director of a private company , had to attend a meeting at the union ministry of defence, New Delhi, and booked a to-and-fro ticket worth `12,293 with SpiceJet on January 8, 2012.
Findo said he reached the airport well before departure at 7.45pm and checked in. Airline staff issued him a boarding pass with seat number but not the gate number. They was asked him to wait near gate 6. While waiting, he twice asked staff about the departure gate and was told to wait.
Finally , he was not allowed to board the flight as the airline had used a different gate for boarding. When he requested for an alternate flight, the airline staff demanded Rs 21,000. Because of the missed flight, Findo said he suffered "tremendous mental agony and professional loss" so much so that his "reputation was spoilt."
26/02/16 Manish Raj/Times of India
