Senior IAS officer Deepak Kumar, who was to fly to Tamil Nadu to prepare for Prime Minister Narendra Modi's upcoming visit to the state, was left stranded at the IGI Airport because of the boarding pass bungle.
The airline staff expressed their inability to help the officer board the flight. Kumar missed his IndiGo plane while some other IAS officer travelled on his boarding pass on another flight to Kochi.
Kumar, director general of ESI Corporation, had to be in Coimbatore where Prime Minister Modi will inaugurate a medical college next week.
The officer had reached the airport an hour before the departure of his IndiGo flight 6E-397 (PNR - AY 4S3D) that was scheduled to take off at 6.40 am. He was received by his Protocol Officer and GMR personnel at the lounge.
Kumar was shocked to hear from the GMR personnel that his boarding pass had already been issued. "He was still waiting for the boarding pass when boarding was announced. The GMR personnel informed him that some other person had taken his boarding pass and has boarded IndiGo flight 6E-315 to Kochi," said an official close to the IAS officer, while requesting anonymity.
When the IAS officer started enquiring about the lapse, he was told that another person passed through the security check with the boarding pass issued in Kumar's name. However, when it was detected at the boarding gate that the pass was not valid, the IndiGo staff manually corrected the name and flight number on the boarding pass for the Coimbatore flight and allowed that passenger to take the flight to Kochi, alleged the source.
Things were getting more puzzling for Kumar who was waiting to board his flight to Coimbatore. "When he asked for a fresh boarding pass for himself for the Coimbatore flight, the airline staff expressed their helplessness and Kumar had to return," said the source.
However, the IndiGo Airlines responded saying that the boarding passes got interchanged and it was a mistake as both the passengers were GMR guests.
30/01/16 Kumar Vikram/India Today
To Read the News in full at Source, Click the Headline
The airline staff expressed their inability to help the officer board the flight. Kumar missed his IndiGo plane while some other IAS officer travelled on his boarding pass on another flight to Kochi.
Kumar, director general of ESI Corporation, had to be in Coimbatore where Prime Minister Modi will inaugurate a medical college next week.
The officer had reached the airport an hour before the departure of his IndiGo flight 6E-397 (PNR - AY 4S3D) that was scheduled to take off at 6.40 am. He was received by his Protocol Officer and GMR personnel at the lounge.
Kumar was shocked to hear from the GMR personnel that his boarding pass had already been issued. "He was still waiting for the boarding pass when boarding was announced. The GMR personnel informed him that some other person had taken his boarding pass and has boarded IndiGo flight 6E-315 to Kochi," said an official close to the IAS officer, while requesting anonymity.
When the IAS officer started enquiring about the lapse, he was told that another person passed through the security check with the boarding pass issued in Kumar's name. However, when it was detected at the boarding gate that the pass was not valid, the IndiGo staff manually corrected the name and flight number on the boarding pass for the Coimbatore flight and allowed that passenger to take the flight to Kochi, alleged the source.
Things were getting more puzzling for Kumar who was waiting to board his flight to Coimbatore. "When he asked for a fresh boarding pass for himself for the Coimbatore flight, the airline staff expressed their helplessness and Kumar had to return," said the source.
However, the IndiGo Airlines responded saying that the boarding passes got interchanged and it was a mistake as both the passengers were GMR guests.
30/01/16 Kumar Vikram/India Today
